Outreach Software

We are committed to helping you maximise the value of your OutreachCRM system.

We have found that if the planning stage is completed thoroughly, the investment you make into new software will be a happy and profitable one.  Much research shows that new software installations struggle without the right input in the first place.  That’s where we can help.  We offer our expertise in planning the right system from the beginning be built specifically for your business, if required.

Business Process Analysis

When an organisation is working well and communicating internally it is reflected in the services provided to clients.

We look at the business processes an organisation has and where improvements can be made, including how information is recorded, what needs to be tracked, what needs to be searched and what reports produced.

Specification Writing

For many organisations, identifying where they want to be and how they get there can be quite a challenge.  Every OutreachCRM installation starts with a database requirements list, whether it is a complex list or just a few notes.

For some, identifying these requirements can be a tricky and frustrating process.  We can assist in this process by working through the needs and wants of all involved in order to determine which features, modules and add-ons will help your organisation best.

You want a CRM system to grow with your organisation.  OutreachCRM can have custom features developed and added to capture and track the specific information your organisation requires.

OutreachCRM offers numerous custom reports and can incorporate custom templates for any letters, faxes, or other documents you send regularly.  Have reports tailored to your needs that can integrate with reporting software (e.g. MS Excel, Crystal Reports) for enhanced graphics.

Software Development

Outreach doesn't require new or regular updates of software or hardware, in fact we update our software regularly free of charge.  We are continuously improving existing features, developing new ones and maintaining the program.  Many of our improvements are at the suggestion of our Users.  Upgrades include a mixture of maintenance, improvements and new developments.

OutreachCRM can be integrated with a variety of Commercial Off-The-Shelf (COTS) software, custom software programs and legacy systems.  The Outreach team can work with other software providers in helping create a comprehensive solution for your business, enabling you to "connect the dots" between your business applications & processes. OutreachCRM currently works with a range of companies and applications.  Here are two examples:

Voice over Internet Protocol telephony system provider VentureVoIP.  OutreachCRM integration allows for direct dialling from numbers stored in the system as well as pop-up identification of incoming phone calls.

Website design and development solutions.  Turboweb offer their Simple Content Manager solution to make getting your website online painless.  Integration allows for direct email subscription and information capture into your OutreachCRM system.

The sooner your Outreach system is up and running the sooner you can start getting value from having a centralised and accessible database.  Our team will help you get started.

We will make sure that your organisation is ready for your new system with a detailed roll-out plan that allows everyone to know where and when they will be effected.

More than anything else, Outreach is about relationships.

Making sure you are confident using Outreach to produce results is important to us.  Outreach comes with a comprehensive Online User Guide, email and telephone support.

We offer, and highly recommend, on-site training to help you understand key concepts, core functionality, and tips & tricks to get the most out of your investment.  We can arrange for an Outreach trainer to be available at your office, to teach you about the functional aspects of Outreach, and to provide consultation on how Outreach can accommodate different staff and their roles.

Supplementary training sessions are available on an individual basis.  This type of focused training can be a useful tool for current users to cover particular questions, as a refresher course, or for new staff to get an overview of your Outreach database system.

Support

The key to loyal customers is excellent customer service.  Our software support team are in-house and ready to assist you.  While we provide you with the best support, our software enables you to give your customers the best support too.

You and your staff can be up and running in no time with our expert in-house training, we will come to you.  Each package comes standard with access to OutreachCRM’s Online User Manual, support link, and should you have any questions our Outreach support team are but a phone call or email away.

I've worked with a number of IT companies and software developers over the years and they've all had their degree of headaches, but working with Outreach has been a headache-free zone.  A really nice change.
Greg Fleming, CEO Maxim Institute.